Shipping & Returns
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Shipping & Returns

 

Online shopping is available to CANADIAN customers only.

FREE SHIPPING within CANADA on all orders $499 and over (before tax).
*Exemptions may arise at our discretion due to a customer's physical location.

Flat-rate ground shipping $25 most other purchases.

Most shipping is via Canada Post, Ground Service.

We will do our best to ship orders within 3 business days.
*Some items exist in our warehouse and may require additional processing time.

Free in-store pickup - Enter Coupon Code "pickup" to cancel shipping charges.

*Fanatyk Co. Boot Fit Guarantee DOES NOT APPLY to online purchases.

*Free boot fitting services are NOT included with online purchases.

Want to purchase an item which isn't available online? Call 604-938-9455 or Email info@fanatykco.com

Returns Policy

You may return most new, unused, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Contact us directly for all returns via email info@fanatykco.com

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can only ship to Canadian addresses. Note that there may be restrictions on some products, and some products cannot be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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